Event Postponement and Cancellation Refund Policy
This policy governs ticket refunds for events organized in collaboration with Tikiti Technologies. By purchasing a ticket, the buyer acknowledges and agrees to these terms and conditions. These terms are legally binding and constitute the entire agreement between the ticket holder and Tikiti Technologies.
1. Event Postponement
- All purchased tickets will remain valid for the rescheduled event.
- Refunds for postponed events may only be requested within seven (7) working days from the official postponement announcement date.
- Requests after this period will be deemed invalid, and Tikiti Technologies shall not be obligated to process them.
- Refunds are subject to:
- Consultation and approval by the event organizer and Tikiti Technologies.
- A deduction of applicable transaction fees.
- Processing time of up to 7 working days, depending on payment method and organizer response.
- Tikiti Technologies will communicate postponements via:
- Email and SMS/chat to the contact provided during purchase.
- Official social media announcements.
- No liability is accepted for indirect losses such as travel, accommodation, or related costs.
2. Event Cancellation
- Refunds will be processed after consultation with the event organizer.
- If ticket funds were used in preparations, refunds will await the organizer’s reimbursement to the ticketing account.
- Refunds will be issued only:
- To the original payment method used during purchase.
- For group tickets, refunds go to the purchaser’s original payment method.
- Cancellation notices will be shared via:
- Email and mobile number (SMS/chat).
- Official social platforms of Tikiti Technologies.
- Refund requests must be submitted within seven (7) working days from the cancellation announcement.
- Tikiti Technologies shall not be liable for delays caused by the event organizer’s inability to refund funds.
3. General Terms
- Force Majeure: Tikiti Technologies is not liable for cancellations or postponements due to uncontrollable events such as natural disasters, government restrictions, or public health crises.
- Transaction Fees: All refunds are subject to applicable transaction fees. Buyers waive rights to dispute these deductions.
- Refund Timelines: Refunds may take up to 30 working days. Tikiti Technologies is not liable for payment processor delays.
- Non-Transferability: Refunds apply only to the original payment method. Tickets purchased through resale or transfer are not eligible unless approved.
- Ticket Holder Responsibility: Ensure accurate contact information during purchase. Tikiti Technologies is not responsible for failed communications due to incorrect contact details.
- Jurisdiction: This policy is governed by the laws of the Republic of Kenya. All disputes fall under the jurisdiction of Kenyan courts.
4. Communication and Notification
- Tikiti Technologies will attempt to notify users of event changes via:
- Email to the address used during purchase.
- SMS or chat using the provided phone number.
- Social media updates.
- Tikiti Technologies is not liable for communication failures due to issues like incorrect contact info, network outages, or spam filters.
By purchasing a ticket, the ticket holder agrees to this policy in full and waives any legal claims except as explicitly outlined.